FAQ

Urban Motion is designed for modern individuals with dynamic lifestyles who value both style and comfort. Our collections cater to fashion-forward customers worldwide who need versatile clothing that transitions seamlessly from work to leisure, beach to brunch, and everything in between.

We specialize in creating sophisticated yet practical fashion that moves with you. Our pieces blend contemporary style with comfort, featuring meticulous attention to detail in every garment – from our signature Coverups to our carefully curated Accessories collections.

Our collections include: Accessories, Baby clothing, Bags, Beauty products, Belts, Boots, Bottoms, Boys’ and Girls’ clothing, Coverups, Dresses, Flats, Gents’ apparel, Hair Accessories, Hats, and Gloves. We focus on creating cohesive collections that work together to enhance your dynamic lifestyle.

We provide detailed size charts for each product category. Please refer to the specific product page for measurements. If you’re between sizes or need assistance finding your perfect fit, our customer service team is happy to help guide you.

Yes, our garments are designed to fit true to size. However, for certain styles intended for a specific fit (such as our Coverups or tailored pieces), we provide additional fitting notes on the product page to ensure you select the perfect size for your needs.

We accept Visa, MasterCard, JCB, and PayPal. Our secure payment system ensures your transaction is as smooth and reliable as our signature clothing transitioning from one occasion to another.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers, ensuring complete security for every transaction.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

We offer two shipping options designed for your lifestyle:

• Standard Shipping – $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch
• Free Shipping – For orders over $50 via EMS, delivering within 15-25 days after dispatch (perfect for planned wardrobe updates)

We process all orders within 1-2 business days. Once dispatched, you’ll receive tracking information to monitor your order’s journey to your wardrobe.

Yes, we proudly serve fashion-forward customers worldwide! However, please note that some Asian regions and remote areas may have delivery restrictions. Our international shipping network ensures reliable delivery whether you’re in New York, Paris, or anywhere we serve.

Our premium carriers (DHL and FedEx) will follow their standard delivery procedures, which may include leaving the package in a secure location, requiring a signature, or attempting redelivery. You’ll receive tracking information to coordinate delivery based on your location’s specific carrier policies.

Currently, we offer our Standard and Free shipping options as described. During peak seasons, delivery times may vary, but we strive to maintain our prompt processing and reliable delivery standards.

We want you to love your Urban Motion pieces! You may return items in original condition within 15 days of receipt. Items must be unworn, unwashed, with tags attached, and in original packaging.

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll guide you through the simple process and provide a return authorization if applicable.

For health and hygiene reasons, certain items like beauty products, hair accessories, and intimate apparel may have specific return restrictions. Please check individual product pages for details or contact our customer service team with questions about specific items.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your financial institution’s processing time.

Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).

We’re committed to ensuring your fashion investment reaches you in perfect condition. If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue and your order number. We’ll resolve the situation promptly.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days. For reference, our company address is 3354 Commerce Boulevard, Omaha, US 68132.